The challenge
Multi-vendor, multi-cloud, multi-jurisdiction environments fail on the seams. Service agreements are vague, accountabilities overlap, and governance either strangles delivery or does not exist.
What we do
- IT governance frameworks and decision rights, proportionate to risk
- Operating model design — in-house, outsourced and hybrid — and service integration and management (SIAM)
- Service agreements and SLAs, including inter-agency and inter-jurisdictional agreements
- ITIL 4 “Direct, Plan and Improve” practices and continuous improvement
- Infrastructure planning and sourcing strategy
- Vendor and stakeholder management frameworks
What you get
- Clear accountabilities
- Agreements that can be measured and enforced
- Governance that people follow because it helps them
Who it is for
Chief information officers and heads of technology operations; shared-services and infrastructure leaders; organisations preparing for or recovering from outsourcing.
Why Nexgen for this
Nexgen’s practitioners hold ITIL 4 Strategist and SIAM certifications and an Executive Master in Governance of IT Framework and Principles, have negotiated inter-departmental service agreements and SLAs, and have led infrastructure planning and delivery for national digital health infrastructure.Next step
Ask for a Technology Governance Review before your next sourcing decision, not after.